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Epaton Customer Support Centre

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London Office

Tallis House, Tallis Street, London, EC4Y 0AB

Bradford Office

Albion Mills, Greengates, Bradford, BD10 9TQ


  • Initial Engagement
    and Pre-Sales

  • Storage Assessment
    Service

  • Storage Assessment
    Workshop Overview

  • Project Definition
    Workshops

  • Design
    Services

  • Storage
    Health Check

Initial Engagement and Pre-Sales

With any engagement for new solutions, the first step in the process is understanding. Epaton engage with their customers to be fully aware of current and future storage requirements together with current and future business needs. The reason for this is that Next Generation Storage Solutions can actually enable organisations save both money and time.

Implementation & Installation Services

Dedicated Technical Account Manager (TAM) for each installation
Fixed-price contracts to meet your needs
Project Management
Single contact for all work

Storage Assessment Service

Exponential growth in storage utilisation has created a storage management and capacity challenge for today’s IT organisations. Information has to be protected, compliant and available in line with businesses expectations. With these factors in mind, the requirement for on-going storage capacity planning, resource deployment, utilisation management and cost control have become pre-requisites for managing an delivering an effective storage service.

Storage Assessment Workshop Overview

Epaton understands the success of any storage assessment to be entirely dependent upon a clear understanding of the objectives. With this in mind, prior to the commencement of the formal assessment itself, Epaton recommend a storage assessment workshop. The workshop will usually take half a day or a full day depending upon the size and complexity of the organisations’ storage infrastructure and requirements.

Project Definition Workshops

The aim of Epaton's Project Definition Workshop (PDW) is to ensure that project stakeholders understand and agree key information about any given project before it starts.

The length of time to define a project depends on the complexity of the potential implementation. For smaller projects where the requirements are relatively straightforward, this could take as little as half a day. In the case of larger, more complex projects (where there is a complete reconstruction of the infrastructure, software and processes), more time will need to be allowed. This is a fully documented process with a detailed report and outline schedule being produced for review and agreement by all stakeholders.

Who attends a Project Definition Workshop?

The project sponsor, steering committee members, the project manager (Epaton’s Project Managers are all PRINCE2 accredited) and other key role players are usually asked to attend.

Project Definition Workshop Typical Agenda

Below is a sample of some of the key areas which would be agreed at a Project Definition Workshop:

Project goals & objectives
Project scope and contents
Outline schedules
Staging and management control points
Risks
Roles & responsibilities
Who will supply what resources
Status reporting and change control mechanisms
Business cases

Project Definition Workshop (PDW) - Facilitator

Epaton would normally assign a facilitator to run the Project Definition Workshop process. Typical responsibilities include:

Briefing participants before a PDW takes place
Ensure enough preparatory work and information has been gathered from the client and internally within Epaton to ensure the holding of a PDW is worthwhile
Facilitate the Project Manager in producing a meaningful agenda
Chair the PDW itself
Ensure all agenda items are covered and addressed
Responsible for minute taking and distribution

Design Services

Our design services encapsulate:

Best-of-breed products
Capacity planning
Consideration of existing storage systems
DR considerations
Examination of existing infrastructure
Future-proofing
Risk analysis
Performance planning
Proof of concept
Return on investment
Scalability

Storage Health Check

The Epaton Storage Health Check is a comprehensive technical assessment of a client’s storage environment. The aim of the service is to ensure clients continue to achieve the highest levels of performance and utilisation from their investment.

Areas covered by the Epaton Storage Health Check

  • Assess the overall health of your storage infrastructure and identify areas for improving performance, availability, reliability and efficiency
  • Provide a detailed understanding of performance and/or capacity issues
  • Create or revise a baseline for future performance analysis and change management
  • Optimise the current investment and avoid unnecessary expenditure
  • Assess the suitability of the current storage infrastructure and configuration against current and predicted business requirements

What will be delivered by the Epaton Health Check

  • A fully documented evaluation of your storage estate with an understanding of a client’s evolving business requirements, identification of areas for improvement and reductions in operational risk.
  • Prioritised report which will include all findings and operational recommendations and total cost of ownership TCO) improvements
  • Financial justification to support a business case to upgrade or change the systems if necessary

Scope and Pricing

Up to 2 days on-site and 1 day off-site for creating the Health Check Report

The Epaton Storage Health Check will be delivered by a Fully Certified Professional Consultant from Epaton.

Pricing from £2,995

Download our Storage Assessment Workshop Overview

Epaton understands the success of any storage assessment to be entirely dependent upon a clear understanding of the objectives. With this in mind, prior to the commencement of the formal assessment itself, Epaton recommend a storage assessment workshop. The workshop will usually take half a day or a full day depending upon the size and complexity of the organisations’ storage infrastructure and requirements.

Brochure

Download our Storage Assessment Service Brochure

Exponential growth in storage utilisation has created a storage management and capacity challenge for today’s IT organisations. Information has to be protected, compliant and available in line with businesses expectations. With these factors in mind, the requirement for on-going storage capacity planning, resource deployment, utilisation management and cost control have become pre-requisites for managing an delivering an effective storage service.

Brochure

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